Purpose-Built Solutions For Child and Youth Advocacy Centres

Bring information, services, and reporting together so your team can spend less time managing systems and more time supporting children and families.

SEE OUR SOLUTION START NOW
An advocate supporting a child at a Child and Youth Advocacy Centre
WHY CYACS ARE DIFFERENT

The Challenge Isn’t Case Management. It’s Coordination.

Most organizations manage information internally.

CYACs coordinate information across police, child intervention, healthcare, victim services, mental health providers, and other partners.

Success depends not only on supporting children and families, but on ensuring participating agencies can effectively work together while maintaining privacy, governance, and accountability.

DOES THIS SOUND FAMILIAR?

Information is spread across multiple agencies

Case coordination relies on email and spreadsheets

Reporting requires significant manual effort

Privacy and information-sharing requirements are complex

Outcome measurement is difficult

Existing systems weren’t built for how CYACs operate

These challenges are common across Child and Youth Advocacy Centres and are exactly the problems Pontem helps solve.

BETTER COORDINATION CREATES BETTER OUTCOMES

Coordination

Improve collaboration across agencies.

Visibility

Understand activity, outcomes, and operational performance.

Impact

Spend more time supporting children and families.

WHY PONTEM IS DIFFERENT

Experience

Experience supporting Children’s Advocacy Centres across Canada.

Understanding

Deep understanding of multi-agency coordination and operational realities.

Flexibility

Solutions designed around how your centre operates.

Partnership

A responsive partner that continues to support you after launch.

Purpose-Built CYAC Platform

Designed Around How Child and Youth Advocacy Centres Actually Operate

CYACs require more than a traditional case management system. Effective operations depend on coordinating information, people, agencies, meetings, reporting, and outcomes while maintaining strict privacy and governance requirements.

Pontem’s platform is purpose-built to support the unique operational needs of Child and Youth Advocacy Centres.

The Pontem CYAC platform shown on a laptop and tablet

Key Capabilities

  • Case Management – Track cases, participants, activities, referrals, notes, and outcomes in a secure environment.
  • Multi-Agency Coordination – Support collaboration across police, healthcare, victim services, and other partners.
  • Scheduling & Coordination – Coordinate multidisciplinary team meetings, schedules, attendance, and follow-up activities.
  • Reporting & Outcome Measurement – Generate board, funder, operational, and impact reporting without manual effort.
  • Document Management – Centralize documentation and supporting information while maintaining security controls.
  • Privacy & Permissions – Control access to sensitive information through configurable roles, permissions, and frameworks.
  • Operational Visibility – Provide leadership with real-time visibility into activity, outcomes, workloads, and performance.
  • AI Enablement – Create trusted information foundations that support future AI initiatives and knowledge retrieval.

Outcomes

  • Improved coordination across agencies
  • Reduced administrative effort
  • Stronger reporting and accountability
  • Better visibility into operations and outcomes
  • Enhanced privacy and governance
  • More time focused on supporting children and families

Experience That Shapes Better Solutions

Children’s Advocacy Centres face challenges that most organizations never encounter: coordinating across agencies, protecting sensitive information, measuring outcomes, and balancing accountability with service delivery.

Pontem’s experience supporting the sector helps ensure solutions are designed around these realities from day one, reducing implementation risk and delivering value faster.

HOW WE WORK

Step 1

Opportunity Discussion

Assess fit, understand challenges and opportunities.

Step 2

Discovery

Define requirements and design the right solution.

Step 3

Project Delivery

Build, test, and launch the solution.

Step 4

After Care

Maintain, improve, and support your solution.

Looking For A Partner Who Understands Child And Youth Advocacy Centres?

Let’s discuss your centre, your challenges, and whether Pontem is the right fit.

START NOW
The Pontem team in conversation